Problems with Wrike document editor

For the most part we seamlessly use the editor, but one member of my team is having some issues.

After clicking the pencil icon, the word document will open, however an error message also appears and says that the document couldn’t be opened. After completing edits, saving and closing, the edits often don’t track in Wrike and the document doesn’t save back to Wrike . The work around has been to download out of Wrike, edit and re-upload, which doesn’t allow for easy versioning.

Any tips?

1
4 comments
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi Jameson, thanks for posting. Sounds like an issue to me so I've raised a ticket with the Support Team to take a closer look. They'll be in touch shortly to discuss further 🖖

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I'm also having this problem repeatedly and it's now almost August (both Mac and Windows)

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi both, I've raised tickets with Support.

For now, can you try reinstalling the app:

Uninstall your Wrike Document Editor from within Programs.
Then delete the Folder data Folder usually found here: 
C:/Users/User/AppData/Local/WrikeDocumentEditor

Once deleted, please try installing the Document Editor once more from within Apps & Integrations. 

Thank you🙂

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Please post the ultimate resolution to this difficulty, so that we can all know what it was.

1
Comment actions Permalink

Folllowing List for Post: Problems with Wrike document editor
[this list is visible for admins and agents only]

Top
Didn’t find what you were looking for? Write new post