Windows desktop app crashing repeatedly

I've been experiencing unexpected, frequent crashes of the Windows desktop app for a few months/versions now. I fully uninstalled, and reinstalled vers 1.5.0.648 today and am still experiencing these unexpected crash errors. They happen around a variety of actions, from changing a task status to searching to opening up a nested list of subtasks to commenting on a task. The Windows app is so unstable it's defeating. 

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Stephen

Sorry to hear this Kate. Let me raise this to the Support Team to run through some troubleshooting and investigate the issue 👍

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I have been experiencing the same issues as Kate has. Unexpected, frequent crashes of the Windows desktop app, not resolved by updating, removing and re-installing. Most often, Wrike will crash when I am mentioned in a task with the "@[name]" function. After it crashes, the Wrike app icon will no longer be pinned to my my task bar. Incredibly frustrating.

-Windows 7 Professional, Service Pack 1

-Wrike version 1.6.0 (no newer updates available according the "Help" link

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Stephen

Hi Nancy, I've raised a Support ticket and the team will be in touch to look into this with you. Thanks for posting!

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Nancy and Stephen - Support was able to help me directly by reviewing the logs from my machine, but the thing that seemed to resolve the issue was changing a setting in File > Preferences - uncheck "Enable Fast Loading of New Windows". Could be worth a shot while you are waiting on a Support case!

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Stephanie Westbrook

@Kate That'll definitely help some people. Thanks for sharing 🙌 

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Hello, my teams desktop apps (windows) keep crashing too.

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Hello

Is there any news on this topic? I face similar issues. The app crashes even if it is hidden and I do nothing with it.

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This is also occuring for me. It crashes about every hour to hour and a half.

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Stephen

Hi guys, if you're experiencing issues, please ensure you're using latest updated version by following these steps.

Any further issues, please let me know.

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Same issues here. Wrike desktop just closes randomly every 15 - 45 minutes.

I use the app because via the browser it becomes too slow to work with.

 

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@Felix hey, sorry we've overlooked your comment here. If you're still experiencing the issue, please let me know and I'll raise a Support ticket for you. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi - My Wrike app has been shutting down randomly several times a day. This is happening to several of my team mates. We've uninstalled and re-installed the latest version. Is there a solve for this?

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Hi May Lim, our Support team is in touch with you via email. Please let me know if I can help you with anything else 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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