Navigation Pane changed...projects and folders do not appear

I am a new Wrike user. Last week, I created a project (based on a template) with 6 folders and 38 tasks. At the end of the week, I shared the project with a colleague. 

All was well, except today my left-hand navigation pane does not show the Project or any of the Folders 😩  (though I seem to be able to see the tasks). My left navigation pane shows only:

S YVONNE NOVAK'S TEAM

WELCOME TO WRIKE

How do I get the left navigation pane to show my projects and folders?

 

 

2
7 comments
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi S Yvonne, that doesn't sound right but don't worry we'll figure it out 🙂

Here are some options to check firstly.

  • Can you expand the Folders in your left-hand panel (Folder tree) to ensure the Folder was not created in these areas?
  • You can also use the Search function to search for the Folder using keywords. 
  • You said you can see and open a related task? If so, you should be able to see the root Folder above its title like below and you should be able to click it to open this Folder.





It would help if you could share a screenshot if you're happy to share it here? If not, let me know and I'll raise this to the Support Team who'll be happy to reach out and help 🙂

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi Steve - a coworker had just had this same issue, both in her browser and the desktop app. We checked that she can still navigate to tasks via the search bar and her notifications inbox. Is there a way to proceed with support so we can make sure she can get her folders/projects visible again?

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Stephanie Westbrook

@Zach Of course, I'm creating a ticket for you now! Stephen suggested some great things to try in his comments above, Support's fast, but while you're waiting for a reply, those would be excellent things to try. 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Great, thank you! The issue fixed itself, but if it happens again it's certainly an interruption to productivity, so still moving forward with diagnosing it would be great. 

 

Zach

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Just had the same problem - double click on the top folder (i.e the account name) and the folders all disappear and appear again.

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

A few of my team reported the same issue happens intermittently (both in Chrome, IE and desktop app).  I saw it myself on their computers but never experienced directly on mine.

The left navigation pane just won't show any folder or projects; even though the tasks/folder can be accessed in the detail pane.  They tried to create bookmarks as a workaround, but that's not a solution.

I asked them to hit refresh, collapse and expand the folder/project/workspace but so far the symptom is just intermittent.

Does anyone else, run into this issue? and do you have a solution?

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi @Tach, I think this needs troubleshooting with our Support team because this is not how it's supposed to be. I'm raising a Support ticket for right now, and someone from the team will be in touch shortly🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Comment actions Permalink

Folllowing List for Post: Navigation Pane changed...projects and folders do not appear
[this list is visible for admins and agents only]

Top
Didn’t find what you were looking for? Write new post