Shortcomings of Wrike Tickets and Blueprints
Hello All,
As a new Wrike admin for my org, I have noticed some real shortcomings as I have built out a new Service Desk ticketing system and I wanted to get feedback on if any of these issues are on the roadmap to be resolved.
1. Recurrent Items
The custom fields do not save when items are made recurrent
The formatting options (like having checkboxes) do not carry over into the recurrent ticket
2. Blueprints cannot be scheduled
This is a major flaw in my opinion. Given the issues noted above with recurrent items, most of which would be a moot point if Blueprints could be scheduled.
Having been a JIRA admin previously, Wrike has some serious catching up to do.
Hi Frank Archambeault,
for custom fields value in recurring task please add your vote here: https://help.wrike.com/hc/en-us/community/posts/360018917274--Status-Not-planned-Custom-fields-for-recurring-tasks
For scheduling blueprint I've made something with Wrike Integrate, I know that is a cost upgrade but if you need some info let me know.
Hi Frank Archambeault 🙋♂️
Thank you for providing detailed feedback. As of today, we do not have any updates regarding recurrent items (Custom Fields) or scheduling blueprints. I’m sharing your post with the Product Team now. If there is any progress, we’ll be sure to post an update. 👍
Pietro Poli, thanks for your help as always! 🙌
Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Rohan V Wrike Team member Become a Wrike expert with Wrike Discover