✔️ AI Agents November Update: New Actions & Smart Assignment Guide

TL;DR: This month’s Wrike Agent News introduces powerful updates: agents can now auto-assign tasks, rename items, react to status changes, and trigger automation rules. You can toggle agents on/off and use timezone scheduling. Featured: "Smart Assignment Agent" helps eliminate manual task assignment bottlenecks. More features are coming soon. Check the post below for full details!

Hello everyone!  👋

Welcome to Wrike Agent News

This monthly digest will feature updates, learnings, and how-tos from the Wrike R&D team.

Thank you to all who have been using Wrike Agents in the Labs environment. Based on your feedback from beta testing, we've shipped six new capabilities that unlock end-to-end workflow automation. You can review Agent how-to guidelines here.

🎯 New Actions

Change Assignee
Agents can now assign tasks to team members. This means your Agent can analyze incoming requests and route them to the right person - no more manual assignment bottleneck. 

Use case: Intake Agent reads request type → assigns to appropriate specialist based on skills and workload

Change Item Name
Agents can update task titles to standardize naming conventions automatically.

Use case: Add category prefixes like "[Video]" or "[URGENT]" based on request content or custom fields

⚡ New Trigger

Status Change
Agents can now watch for status transitions and respond immediately when tasks move to specific states.

Use case: Task moves to "Pending Approval" → agent posts reminder @mentioning approver with deadline context

🔗 Workflow Integration

Agents Trigger Automations
This is  #1 requested feature: Agents now trigger your existing Wrike automation rules. When an agent updates a field, your downstream automations fire normally.

Why it matters: No more broken automation chains. Your classification agents can now hand off to your routing rules seamlessly.

🛠️ Management Improvements

Enable/Disable Agents
Toggle agents on/off without deleting their configuration. Now you can test safely, pause during critical periods, and re-enable them when ready.

Scheduler Timezone Support
Scheduled agents now respect your workspace timezone - daily/weekly agents run at 9am YOUR time, not UTC.

To learn how to enable and set up AI agents, check out our Community post: Introducing AI Agents in Wrike.

Agent of the Month: Smart Assignment Agent

In this section, we will dive into a specific use case.

Use case: Creative agency and professional services team discover a bottleneck in their process.

A creative agency and a professional services team have identified manual assignment as their biggest bottleneck: 1–2 managers are required to review and route 30–50+ requests daily, checking both skills and capacity. This process can take 10–20 hours per week per manager.

Click the link below to view the solution and step-by-step configuration.

👉 SOLUTION & CONFIGURATION

Questions?

Want help customizing this for your workflow?
Reach out to us in the comments.

Need a different agent type?
Reach out to your Customer Success Manager.

Found a bug or have feedback?
Use the feedback link in Wrike Labs or let us know in the comments.

What's Coming Next

Our team is actively working on:

• More triggers and actions: - Status, Location, Approvals and more
• Direct access to user skills profiles - Eliminate manual roster maintenance
• Multi-action workflows - Enable agents like Approval Escalation (update status + comment + @mention)
• Agents 101 webinar on December 4 

Your feedback shapes our roadmap. Keep testing, keep sharing what works (and what doesn't).

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover