@Mention tasks need a place to live outside of the Wrike Inbox
@Mention tasks need a place to live outside of the Wrike Inbox so users can manage actions for their unassigned tasks.
My users have been asking for a @Mention inbox feature, since tasks are not always assigned to the person mentioned (typically a stakeholder). Tasks that have mentions do not show up in dashboards and can be easily missed or buried in the Wrike inbox. Can you add an option to add task mentions to My To Do list or a widget to Dashboards to resolve this?
Hi Elva,
I think this is a very interesting topic. I totally agree there is the risk of missing important @mentions in a crowded inbox. But don't you think it will end up just the same with a dashboard that shows all @mentions?
I think it would be better to avoid unneccesary mentions, for example by using advanced auto follow settings, like I suggested in this feature request:
[Status: Backburner ⏳] Advanced auto-follow settings – Wrike Help Center
Florian
Unfortunately, auto-follows don’t work for this use case because users who are mentioned may not need to be following a task, but are mentioned as needed. I already set up automation rules to notify them if a status is changed to Pending Input or Proof Review but when assignees mention the KSH for a different action (response to a question, attach an asset, etc.) it "gets lost in the sauce". There needs to be a way for stakeholders to be mentioned and keep a running list of what task may need their attention. Users have been saying they would like to auto-add mentions to My to-do list so it can be kept separate from a dashboard (since you can't set a filter to mentions).
Thanks for posting your feedback, Elva Mironova. Your suggestion has now been forwarded to the Product Team. If there are any update regarding this suggestion, I will be sure to post it here, and Florian Kislich, thank you for referencing a similar post.
Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Rohan V Wrike Team member Become a Wrike expert with Wrike Discover
Hi Elva Mironova,
I somehow missed your previous message.
And I think you got me wrong. I agree that auto-following every task is not the solution, but makes it more difficult so get the real important messages.
My suggestion was avoiding a crowded inbox be deactivating auto-follow of every task I was engaged with.
I guess if Wrike would handle personal @mentions different than group @mentions, it would get messy on the other side. Users would have to think if they mention every user in personal instead of using the way more simple @followers. This won't be benefitial at the end.