Issues with tagging colleagues in wrike mobile

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Richard Chapple

Wrike on Android experiencing issues with not tagging colleagues. When commenting, the colleague list appears as normal when inputting @. However, when sending the message the @ link is not live/active and does not work as intended.

Thanks.

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Arpit Shekhar

Hi Richard,
Thanks for bringing this to our notice. I'm sorry to hear about the issue that you are facing. Could you please elaborate a bit more about the issue? 
- Which device and application version you are using?
- Are other users of your account experiencing the same issue?
- Are you seeing that the mention tag has been delinked during typing of the comment or after you have submitted the comment?
- Is this a one-time issue or a recurring issue where you can't tag folks anymore via mobile? 
 
I would suggest following a few basic steps to troubleshoot it:

  1. Ensure that your Wrike app is updated to the latest version.
  2. If updating doesn't help, try uninstalling and reinstalling the app. This can sometimes resolve issues related to app glitches
  3. For Android devices, clearing the app cache might help. You can do this by going to your device's settings, selecting the Wrike app, and choosing the option to clear cache
  4. Sometimes, logging out of the app and then logging back in can resolve issues.

Arpit Shekhar Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Arpit Shekhar Wrike Team member Become a Wrike expert with Wrike Discover

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