Organizable Custom Fields on Wrike Tickets

Hello!

I have created a Purchase Request custom item type. Whenever a user wants to purchase something, they will go to a request form and submit the request. The Purchase Request custom item type will then be created as a ticket.

Problem:

In order for us to have proper records and automations for the purchase requests, the Purchase Request custom item type has a lot of custom fields. Due to the number of custom fields, finding the correct information in the fields can be difficult because the fields blend together. I know there is the search bar at the top of the fields, but if you are a user that only has a general idea of what you are looking for, you may not know the custom field name to search for.

Solution:

The custom field panel needs to have customizable sections that can be collapsed. Each section should have the ability to have subsections that are also collapsible. 

I believe this small change to the custom field section would benefit the useability of custom fields greatly.


Thank you!

Jesse Phillips

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5 comments

I agree that this would be very helpful. We had to limit the number of custom fields because it got to hard to find the info if there were to many. 

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This would be a great addition!

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
Hi Jesse Phillips 👋 Thank you for taking the time to create such a detailed post, this is a great suggestion! Greg Leff and Russell Sprague, thank you for your support as well.
 
I’ll forward your feedback to the appropriate product team for visibility 👍

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

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Rohan V Thank you for making time to review my post!

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

This would also be extremely helpful for our team!

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

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