SLA for a task
Would be helpful if we could add an SLA on a task through automation. The SLA date should start from the created date of the task.
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Folllowing List for Post: SLA for a task
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1. Blueprints and Request Forms: You can create a blueprint tailored to your required SLA and use it within a request form. For example, set your blueprint's duration to 3 days (e.g. from September 18th to September 20th). In the form, select "Reschedule around -> Parent task's start date" and include a relevant question, such as "Today's date," to capture the start date. This will reschedule your blueprint created after the form submission but retain the duration.
This approach helps automatically set the due date to match your SLA needs. Refer to the screenshot below. 👇🏼
2. API Solutions: For more customization, consider having a developer use Wrike's API to set SLA dates from the creation date. This can accommodate more complex requirements beyond what's currently possible.
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover