Unable to get the Outlook App to work

I have tried several times to install the Wrike App that allows you to turn an email into a Task.  

The App installs but does not work.  The Wrike icon shows up in Outlook and the two options are active. When you click on either of them you get an error message with a restart icon.  When you click on the restart icon nothing happens. 

We have installed this on a couple of different laptops and we get the same result.  One is running Windows 10 and the other is running Windows 11. 

In both cases we uninstalled Wrike on the computer and reinstalled it than added the app with the same result. 

Both computers use Windows 365.  

Thanks for any help or suggestions. 

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Hi Lee Hyde, welcome to the Community 👋 

I can see that you also submitted a ticket to our Support team. We apologize for longer response time as our team is working through an increased number of tickets at the moment. The team will get back to you as soon as possible. 

Please let me know if there's anything else I can help you with! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

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