Add the ability to calculate an SLA based on the values from Impact and Urgency custom fields

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Guido Klasen Silva

It would be extremely nice to have the ability to create an SLA based on the results from Impact and Urgency custom fields using a single choice dropdown question. The SLA should then contain a SLA end date and SLA end time. This is a highly important funcionality for IT departments for internal support requests. 

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
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Lisa

We appreciate you posting another great suggestion here in the Product Feedback forum Guido Klasen Silva! I'll now send it to the responsible team 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

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