lost everything migrating from trial to pay version.

hi everyone,

I'm writing to ask for help. I recently downloaded Wrike and my team and I loved it. We put in so many hours of work in the free trial, and we decided to buy the paid version. However, when we migrated to the paid version, we lost 15 days of hard work.

I'm really disappointed and frustrated. We had a lot of important information in those documents, and we're not sure how we're going to recover it. We've already reached out to Wrike support, but we haven't heard back yet.

I'm hoping someone on this forum can help us. Does anyone know how to recover lost documents in Wrike? Or does anyone know how to get in touch with Wrike support?

Any help would be greatly appreciated.

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2 comments

Hi Goncalo Amado Cardoso da Silva, thank you for reaching out to us and sharing your feedback!

I can see that one of our Support agents has reached out to you to explain what happened. 

The Team plan uses a different data structure than our other plans, and when you purchase the Team plan after having a different trial, such as Business Plus or Enterprise, unfortunately, the data can't be transferred. Your account owner was notified that this would happen before they purchased the plan. I understand that this isn't ideal, and I've shared your feedback on this with our team internally. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Dear Lisa,

same thing happened here. 2 Weeks of hard work and my team has lost every information in our account. 

The warning within the notification said: "dashboards are not supported in this plan ... data will be lost." 
It should say: "... All of your data and everything you ever worked on here will be lost for ever! Are you sure you dont want to buy the most expensive plan??" 
In this case, trust me, we would have baught the most exoensive plan to keep our Data. This is so missleading and disapointing. 

I (as account owner) have sent 2 tickets and cannot reach out to anyone. 

It is a pity, if this is how this ends after 2 promising and wonderful week.

 

Thanks 

Sarsour

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