Part of text missing on attached documents

Hello,

For a while now when we view uploaded documents in Wrike there is part of the characters missing in some of the words. This makes it very difficult to read the document. We use the comment and approval function a lot and it's a real issue. 

I did think it was just me but others are experiencing the same problem. 

It works fine on the web version but not on the app. I have tried reinstalling it but have the same issue.

 

Below is an example of a PDF but we have the same issue with Word documents too.

Has anyone got any ideas how we can fix it?

Thanks, Emma

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4 comments

Hi Emma Watkins, I'm sorry to hear you are experiencing this issue. I have opened a ticket with our Support Team on your behalf, one of our agents will reach out to you to help you with this very soon 👍

Juan Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Juan Wrike Team member Become a Wrike expert with Wrike Discover

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Juan Hi, We also have the same issue. Has there been a fix for this? 

 

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We still have the issue but if you zoom in and out of the document sometimes it corrects but not always. Not sure if that helps with a fix? I keep getting complaints from the team and we're now seriously considering moving away from Wrike!

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Hello Diana Vicens, thank you for letting us know about this. I've opened a ticket with our Support Team so they can investigate your case and provide you with an accurate reply 👍

Hi Emma Watkins, I'm sorry to hear this is causing inconveniences to you and your team. Please, feel free to continue discussing your case with our Support Team, I can see they they are investigating the situation in cooperation with a third-party team. Also, it seems that they have provided you with a possible workaround. If you have any additional questions, please let us know.

Juan Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Juan Wrike Team member Become a Wrike expert with Wrike Discover

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