Up and down keyboard keys stop working

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Alexander Numann

After some amount of time, up and down stop working in Wrike for me (using up to date Chrome). No other applications or tabs are affected, so this is a Wrike issue.

 

Anyone else?

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Cansu

(Edited )
 
The support team is aware of it and will be in contact via email as soon as there is an update.
 
Please let me know if I can help with anything else!

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Alexander Numann

Any update? I am experiencing this again, after working for less than an hour this morning. It's extremely disruptive to my day to day to work, and keyboard input is a pretty basic function.

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Cansu

Hello Alexander Numann, please check out the latest reply from our Support Team on the ticket so you can schedule a screen-sharing session with us. 

Apologies again for the inconvenience. 

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Tim Welsh

(Edited )

Hi, I've also noticed this over the last two weeks. For me, it's happening in the Windows Wrike app. The only way for me to fix it is to exit the program completely until it starts happening again. Very annoying.

Specifically, this is occurring when using the up and down keys on my keyboard to move cursor position inside the description of a task. I work with a lot of lists and text in the description, so having the keyboard input break like this massively slows down my work when formatting text. I haven't noticed this in writing comments, but comments are typically single sentences. If I hold down the down key in the description it eventually picks up after several seconds and moves down the list, but it's hard to predict where it will stop when I release the button. Not practical.

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Alexander Numann

Hi Tim,

 

Glad to know I'm not alone in this, but sorry you also have to deal with the frustration. I was told three days ago

"Our engineers mentioned that they found in which element this issue is happening, however, it is not yet clear what is the source or root cause of the issue.

At the moment our engineers are still debugging this issue since it's hard to reproduce on testing environments, that's why it takes some time.

This is a high priority for our team at the moment and once there will be some updates regarding this case we'll let you know."

And then this morning an Account Manager informed me it was solved (but I'm not sure I believe them). So maybe it's fixed, but I would take that with a grain of salt for now.

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Cansu

Hello Tim Welsh, I'm raising a ticket for you so the issue is logged with our Support team.
 
Hi Alexander Numann, thank you for sharing this information. Our Support team will confirm this in the ticket.

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