Escape Button to Close Task Modals

In certain scenarios, tasks open up in "modal" windows or a "pop up" window. One example is the from Dashboard view.

They can be closed with the keyboard shortcut: Alt + Shift + Esc. Which can be very awkward to do and puts a bit of stain of my hand.

It would be great to simply close it with a one Escape press.

Other popups can be closed with Esc, such as the keyboard shortcuts help window and the what's new posting. 

Perhaps the extra key presses were a safe guard to not close a window by accident while writing a comment. I think that could be solved by disabling the shortcut if user is focused on in the comment box. 

Please consider making this usability and accessibility update. Thank you.

Upvote 4
Spot On Innovative Approach Stellar Advice

I hit Escape every time, and then remember that won't work. Great suggestion, Michael!

Spot On Innovative Approach Stellar Advice

*bump* :)


Seriously, would it be possible to make the task pop-up close when hitting the escape key?


Many thanks,




Folllowing List for Post: Escape Button to Close Task Modals
[this list is visible for admins and agents only]

Didn’t find what you were looking for? Write new post