Error when downloading zipped files

I'm curious if anyone else has this problem. Often, when I try to download a zipped folder or a batch of individual files from Wrike, I get an error message when I try to expand the zipped folder. 

The message says, "Unable to expand 'File' into 'Folder'. (Error 2 - No such file or directory.) 

Sometimes if I duplicate the file it will then open. Other times I delete it and re-download it until I get one that will open. It always does in the end, it just takes some work to get there. 

Is this a user-error on my end? I generally work from the Wrike App, and have a Mac running El Capitan version 10.11.6.

 

Thanks!

0
3 comments
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi Cait, sorry for the delay getting back here. Is this issue still happening? If so please let me know and I'll raise a ticket with our Support Team who can look into this with you. Thank you 👍

0
Spot On Innovative Approach Stellar Advice

Hi Stephan! Thanks for the response. It hasn't been happening lately. We just had a modem upgrade here, so I'm thinking maybe it was a poor internet connectivity issue. Sorry for the false alarm!

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

👌 Perfect Cait. Thanks for getting back to me 😊

0

Folllowing List for Post: Error when downloading zipped files
[this list is visible for admins and agents only]

Top
Didn’t find what you were looking for? Write new post