login in issue

one of the users cannot login, Wrike keeps asking him to buy plan

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Anastasia

Hi Mark! It sounds like this user has a personal trial account which has expired. I'm going to open a Support ticket right now so you could let our team know the email of that user, and they'll sort this out in no time. :) 

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Hi Help Support,

Since yesterday evening I can't load Wrike on my computer (business account) while my colleagues can with no issues.
Can you please help me out?

Thank you in advance.

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Stephen

Hi Ioanna, is this issue persisting today? If you're using a browser to access Wrike try signing in incognito, please? If there's no issue, try deleting the browser's cookies and cache and log out and in again.

Let me know how you get on 👍

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Stephen

 I received your email reply Ioanna, glad to hear it's working now 👍

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We have a new user (project manager) who has to login to Wrike every day or every time she restarts her computer. I have been using Wrike for several months and do not need to login every time. 

Please advise. 

Thanks,

Mark

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Hi @Mark, happy to see you on the Community 🙂

I'm raising a Support ticket for you now so that the team could troubleshoot. You'll get a notification soon. 

Please don't hesitate to reach out if you have any questions! 

 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Help Support,

Since yesterday evening I can't load Wrike on my computer (business account) while my colleagues can with no issues.

I cleared the cache, still not able to load the incoming requests. Please help me out

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Following up

 

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Hi Sushmitha BK, welcome to the Community! 

I can see that you had a chat with our Support team yesterday. Please let me know if you'd like to raise another ticket to them or is the issue resolved now? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hello, I made the mistake of logging out of Wrike and now I can't log back in.  Each time I log in, I'm redirected to a page that wants me to select a plan.  I am trying to log into my corporate site, so I'm not sure why I keep getting this plan-select obstacle.  Please advise.  Thanks.

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Hi Donald Martin! I can see that you've discussed this with our Support team - can you please let me know if you were able to log back in? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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hello, I got invited to wrike from my company, the invitation link worked but I cant seem to finsih my account set up. I restarted, cleared browser cache and tried with different browsers. I get to "Whats your team called" and whateverer I put in there or even if I leave it blank I just recieve a blank screen and cant move forward or backwards

thanks for any help

Lorraine

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Hi Lorraine Edel, welcome to the Community 👋

I can see that our Support team has helped you with this already 🙂 Please let me know if there's anything else that we could help you with!

If you'd like to know what this Community has to offer, please check out our New to Community forum.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I'm dealing with issues logging into the Wrike Office-Addins. 

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Hi Jon Towles, I can see you've planned to discuss it with our Support team 👍

Please let me know if we can help you with anything else 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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