We are currently working with another company, basically as their sub-contractor and exchanging a large number of emails to negotiate the scope of a project.
From our point of view, each topic is a task and we cc the emails to the tasks so we have a record of the discussion and visibility for our staff.
Any emails we send get added as notes to the tasks, but the replies don’t (even with the Wrike task in the cc). We only automatically store half the conversation. This is a problem.
It could be argued that we set the other company up as collaborators, however they have their own project management system and would be highly reluctant for us to “impose” our project management system on them.
Ideally Wrike could accept the reply emails on the basis that it saw their addresses when we sent the emails in the first place, or as an alternative, allow us to add a list of acceptable email addresses?