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67 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Anastasia

    Hi Morten, thanks for reaching out! That doesn't sound right! Does this issue persist in all browsers? Happy to dig into this further, so looking forward to hearing from you.

    Anastasia Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Hans-Peter Henkel

    Hello Support Team,ย 


    we are having the same issue. We tried different browsers as well as the Wrike application. No differences.ย 

    The project/task description shows just "loading" and all main informations aren't shown even after a long time.ย 

    Thanks for a quick reply.ย 

    ย 

    HaPe

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    Stephen

    Hi HaPe, I'll raise a ticket to our Support Team can take a look at this with you. You'll receive an email confirmation of the ticket soon.

    Any update in the meantime, please let me know. Thanks!

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Fernando Pimentel

    SAME ISSUE.

    It seems that I have the same exact issue. Sometimes it will load if I reload a few times but it's bothering. Have to use the phone (loads pretty good) to read descriptions, which is a hassle.ย 

    ย 

    Thanks,ย 

    Fernandoย 

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    Stephanie Westbrook

    @Fernando I'm creating a Support ticket for you, you'll be hearing from someone soon!

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Emma Fulcher

    Having this same problem across our organisation's account too!

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    Aubrey Davis

    Our organization is having this issue to. We've seen it pop up a few times in the last week but this morning nothing will load.ย 

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    Stephanie Westbrook

    @Emma @Aubrey There was a temporary network outage whichย affected using the Workspace. The team is working to get this resolved as fast as possible, we'll post here as soon as things are fixed!

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Emma Fulcher

    Thanks!

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    Stephanie Westbrook

    Hi everyone, our team just released a fix. Refreshing the Workspace should bring things back to normal. Please let us know if things still aren't working correctly though!

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    James Ferrera

    I am experiencing this right now and put in a ticket for it.

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    Jake Livsey

    I'm experiencing this issue right now, and refreshing is not helping on any browser.

    The ticket description simply says "Loading..." as described by everyone else in this thread. I've seen this before and refreshing helped some of the time, but not this time.

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    Jennifer Morrow

    I am experiencing this today as well, and it is severely affecting productivity. Where is the live chat option?

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    Jake Livsey

    (Edited )

    From January 31, 2018:

    "SAME ISSUE.

    It seems that I have the same exact issue. Sometimes it will
    load if I reload a few times but it's bothering. Have to use
    the phone (loads pretty good) to read descriptions, which is a
    hassle.ย 

    ย 

    Thanks,ย 

    Fernando"

    He's right; the same issue doesn't affect the mobile app, which I'm using to look at my ticket descriptions right now, but this isย obviously only good as a temporary workaround. It's slowing productivity a lot. Hope to hear this is fixed soon.

    Update: I've submitted a ticket for this as well and referenced this thread.

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    Mirza Sisic

    (Edited )

    Same here, tried several web browsers, I hope it get's fixed soon I got tickets that need retesting. ๐Ÿ˜จ

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    Stephen

    Hiย Fernando, Wrike's description field is stuck loading right now, the team knows this is happening and is working to release a fix as soon as possible - we expect it to be fixed soon. We'll keep you updated here as we here more. Thanks for posting ๐Ÿ‘

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Aubrey Davis

    Our organization is having the issue this morning again.ย 

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    Stephanie Westbrook

    Hi Aubrey! Yes, this is affecting multiple accounts. The team has identified the problemย which means they can work on a solution now! We'll update here as soon as we know more.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Michael Cohen

    We are having this same issue this morning as well. Was working fine for us yesterday. Very frustrating as we are trying to set up all a bunch of new calendars.

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    Leigh Stokes

    Our whole team is experiencing this issue today as well. This affects all of our creative process flow, please fix asap.

    ย 

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephanie Westbrook

    (Edited )

    The team released a fix that helps some descriptions to load, they're still working on a full fix but wanted to keep you updated. If you're on Twitter you can alsoย follow @WrikeOps for updates.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Alex Hardgrave

    Our team is having this issue as well. Submitted a Support ticket. Hopefully, it is resolved soon, that information is our lifeline for getting work down.

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    Jennifer Morrow

    Things are fixed for us now... thanks! Hoping that everyone else has good luck with this soon!

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    Jessica Kloos

    I am having the same problem on the Wirke App for my Mac laptop and on the online platform. I can't see any comments and cant edit anything!ย 

    Really frustrating!ย 

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    Seth Corkin

    Same issue here - please advise when this is fixed.ย  Very disruptive to our workflow.ย ย 

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    Richard Scott

    +1

    It started before lunch. Tried multiple browsers. Rebooted. Went to lunch. Still stuck "Loading..." description for any task.

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    Aaron Steele

    We are experiencing this same issue.ย  Please advise when fixed.

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    Stephanie Westbrook

    Good news! Descriptions fields (and Wrike) should be loading correctly now. Please let us know if you're still seeing any problems. Thank you guys for your patience during this.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Jessica Kloos

    I am still having this problem. Nothing will load.

    ย 

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    Stephanie Westbrook

    (Edited )

    @Jessica Thank you! The team is looking into additional fixes for anyone who is still experiencing problems.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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