Mac Problems video frames not updating when viewing on a Mac

One of my collaborators is having issues with the comments I posted on a video proof.  The can't see the frame I am referring to.  The video does not update.  We are using the youtube link to proof.   Anyone know a solution?

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Anastasia

Hi Sam, thanks for reaching out here - I just wanted to close the loop and mention that our Support Team is on this. They've been in touch with the user experiencing the issue, and will be happy to continue troubleshooting :)

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