Basic Version

Hello, i want to test the basic and free version of wrike. Now i was forced to use a trial for 14 days. Can you please tell me how i can quit this free trial.

And its a bad first impression, if you dont have the chance to stay with the basic version.

Thanks a lot in advance

Daniel

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Anastasia

Hi Daniel, sorry for any confusion there! I saw you opened a Support ticket right away as well, and can see you're now on the Basic plan. If you want to give any of the paid features a try, please let us know!

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I'm on the same spot than Daniel, forced to start a 14-day trial.

How it works? Should I end the 14 day trial and then pick the Free version? Or am I allowed to downgrade my trial version to a free one?

Regards

Marcos Saturno

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Stephanie Westbrook

Hi Marcos 👋 You can downgrade to free while on a trial. Here's how the account owner can do it:

 

  1. Click your profile image in the Workspace's upper right-hand corner.
  2. Select Account Management and switch to the Subscription tab.
  3. Click "Purchase subscription"
  4. A new browser tab opens where you should select your team size: 5 Users.
  5. Click "Downgrade to Free plan" in the upper right-hand corner. 

Let me know if you have any questions!

 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

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Hi, I didn't have enough time to explore my trial version and would like to downgrade as well to keep studying the tool. 

How can I do it after past the trial period?

 

Thank you in advance

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Stephen

Hi Lilian, I have reached out to your account manager who'll be in touch soon to discuss your options. Any questions in the meantime, let me know 👍

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Hi, I have this same exact issue. I cannot access the tool nor any of the info I entered in.... could you please help? Also you may want to try a fix for this without having to have account manager intervention.

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Stephen

Hi Shaun, any change to subscriptions needs to be completed by the account's manager or the Support Team. I've raised a ticket for this now so you'll hear from Support soon who can help move this information over. Thanks for posting 👍

 

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