Wrike desktop app opening and closing quickly

I just rolled out Wrike this week to my company. I downloaded the desktop app to everyone's computer and got it setup. Some people seem to be having problems with closing the app and trying to open it again. It flashes very quickly and exits. I checked the task manager and wrike.exe is only opening for a brief second before closing. I wanted to know if this is a cache problem or a problem with wrike itself. Thanks.

 

Michael Dalton Applications Engineer

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Stephanie Westbrook

Hi Michael, great to hear you rolled out Wrike this week! That definitely shouldn't be happening, I'm creating a Support ticket for you and someone from the team is going to reach out to help figure out what's going on.

In the meantime, we'd love to help with best practices or helping to provide onboarding resources as you guys are getting things off the ground. Just let us know :).

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Hi,

I am having same issues with wrike desktop version. Its not reopening.

 

Thanks

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Stephen

Hi Aditi, thanks for posting here. We don't have any known issues reported like this so I've raised the issue to our Support Team who will reach out by email to discuss further.

Welcome to the Wrike and the Community 🖖

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I'm encountering a similar issue:

  1. I downloaded and installed the Windows version of the Wrike desktop app, installed it, and ran it. I logged in with Google.
  2. I decided to test out the ability to open links in the app. I pasted a Wrike task link into Chrome, and it prompted me to open it in the app. I did.
  3. I decided to try closing one of my app tabs by middle-clicking. It didn't work, so I decided to see if the usual keyboard shortcut worked. I pressed Ctrl+W, and the entire app closed (I think it still had 2 tabs open at the time) instead of just a tab.
  4. I cannot get the Wrike app to reopen through the start menu. I click "Wrike for Windows", and it thinks for a fraction of a second before doing nothing.
  5. I tried exiting Chrome just in case Wrike was tied to the running Chrome instance somehow. Wrike still would not start. I opened Chrome again, and Wrike still would not start.
  6. I tried opening the link in Chrome again. It says it is opening it in the app, but never does. Clicking the "Or, you can open this task in your browser" link works to open it in my browser.

It's also worth noting that the app gave me a banner multiple times that said I could edit preferences to open links in the app, but it's not clear where I can view or edit my preferences. (From there, I decided to just try opening a link anyway, which led to the above sequence.)

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Stephen

Hi Joel, thanks for posting here.

The first thing to do, if you haven't already, is to uninstall and reinstall the app. This usually helps in 99% of cases. You can let me know if you're still having issues and I can raise a ticket to our Support Team to help 🙌

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Hi Stephen, thanks for the response.

After a reboot of my computer, the Wrike app starts again. I tried doing the same thing: opening a second tab, then closing with Ctrl+W. It closes the entire program instead of just the one tab, which is either a bug or an unfortunate keyboard shortcut, since other apps just close the current tab. However, I'm now able to re-open the app afterwards. Maybe the inability to re-open the app after closing it is only an issue if you haven't rebooted since install?

It might be worth having someone look into these 2 problems, but it looks like it's fine for me now since it's started up again, and I can just not use the keyboard to close tabs..

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Stephen

Glad to hear it's working better now. I've raised a ticket for this to be logged and reviewed. Thanks for raising this 🙌

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hi, I am having the same issue. Any update on this?

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Hi Yonggeun Kim, welcome to the Community 👋

I can see you've discussed this with our team and it looks like it's now resolved 👍

If you'd like to know what this Community has to offer, please check out our New to Community forum.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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