Cant access Workspace, Subscription page is blank

I am revisiting Wrike again to try it again. I login to the account I created last year and it briefly shows me my Workspace before redirecting me to the Subscriptions page. But the Subscriptions page (the content area) is blank. So I cant do anything. 

Thanks

Laurence

0
13 comments
Spot On Innovative Approach Stellar Advice
Avatar
Anastasia

Hi Laurence, thanks for reaching out! Looks like an old expired trial version (enabled a year ago) is causing this - I'm sending the info over to our Support Team, who will help with re-enabling a trial account for you. Look out for an email from the team! :)

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Anastasia, I have a same issue while I am switch back to free version. Would you help me by the account davy.qian@joyetech.com

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

thank you very much!

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Anastasia

@Davy, thanks for commenting here! You're right, seems like you're experiencing the same situation here. I'm opening up a Support ticket for you too, so that the team could help with this. :)

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice

Anastasia, me too. alex@asdg.com.ua
from other members team accounts my account is visible - but while loging in I have a new commer tennis player account

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Anastasia

Hi Aleksandr, thanks for commenting here! I noticed that you've just deleted the account with the expired trial, so there should be no problems with accessing the other account now. Please let me know if you have any further questions about this!

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice

deleted - but it always while login - pushs me to the newcomer account with tennis) and no way out)

 

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I cannot access my dashboard or the shared dashboard - I get the error "It looks like the corresponded folder has been deleted or you have no access to it" - I had a trial that I deleted and jumped onto my managers trial instead. HELP! My email is marie.fougner@xref.global and my managers is laura.johnson@xref.gobal

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Anastasia

@Aleksandr, добрый вечер! :) I can see that you're currently a member of one account, and the tennis player icon you're referring to is the profile picture. You can update this on your Profile page. Let me know if you have any other questions, I'll be happy to answer them or open up a Support ticket to help out. 

@Marie, thanks for reaching out! It sounds like you're trying to access a link to a location from your previous account, or a location which hasn't been shared with you in your manager's account. Could you please ask your team to make sure that the required Folders have been shared with you, and let me know how that goes? Looking forward to hearing from you!

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

@Anastaria - I have the same problem as reported by Laurence on April 10. Can you please instruct me how to solve this issue? Many thanks

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Stephanie Westbrook

Hi Uwe, I'm jumping in for Anastasia here. We went ahead and restarted your trial so you should be able to log in and use the Workspace now. Let me know if there's anything else we can help with :)

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Thanks a lot. It is working fine now.

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Stephanie Westbrook

Fantastic! 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

0
Comment actions Permalink

Folllowing List for Post: Cant access Workspace, Subscription page is blank
[this list is visible for admins and agents only]

Top
Didn’t find what you were looking for? Write new post