Disable users, offboard users

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DR BRUCE J SAMS

We use Wrike extensively.  Now some employees have left the company and we are strugglich to deal with their old accounts in Wrike.

How can we "disable" a user?  The best we can to is to make that user into a "collaborator" but then they still appear in the list of users (e.g. in the timeline).

Anyone got a solution?  This seems crazy!

Thanks

Bruce

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Blaž Dakskobler

The workaround we use is this:

  • All our folder sharing is done via Wrike groups.
  • We have a Wrike group X without any permissions (nothing shared with it).
  • We implemented an automated periodic checker which compares AD (Active Directory) and Wrike users, using email addresses. In case a user is disabled in AD but is NOT in the Wrike group X, we get a warning. In case a user is enabled in AD and is in Wrike group X, we get a warning.
  • If a user leaves the company --> he/she gets disabled in AD --> we get a warning --> we reassign active tasks and delete the Wrike user.
  • If a user leaves temporarily (e.g. maternity leave) --> he/she gets disabled in AD --> we get a warning --> we remove him/her from all Wrike groups and add him/her to group X. We also reassign his/hers active tasks.

But, I agree - the feature for disabling users should not be an Enterprise-only feature.

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Anna Gomez

I'm disappointed to hear that I cannot filter or sort by a deleted user... Please make this available soon!

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