We chose a plan and I'm still getting the "you're trial has expired" notification

Hi, another member of my team (my boss, todd@smart1marketing.com) chose a payment plan and upgraded our account away from the trial version. When I login, however, I get a "your trial period has expired" notification.

Not sure what to do..

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Anastasia

Hi George, thank you for reaching out here! It looks like you're a member of two accounts: the paid account, and your own trial account. I'm opening up a Support ticket on your behalf so our team could switch off the expired trial, explain the details via email and make sure that you and your team are on the same page in terms of accounts. Look out for an email in your inbox! :)

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Hello Anastasia,  I'm experiencing the same issue - 2 accounts under 1 login.  1 account expired, the other is part of a paid subscription but I can't get passed the "choose subscription type".  Would you be able to help? :)

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Anastasia

Hi Quinton! I noticed that the Support Team already helped out and switched the account with an expired trial to the free plan. Let me know if you have any other questions! :)

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Hi Anastasia, I have the same issue, 1 expired trial account and one paid. Can you please help. Thank you

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Stephanie Westbrook

Hi Nikola, I am creating a ticket for you now and our Support Team is going to reach out to help get everything squared away and make sure we get things handled correctly. Let me know if you have any other questions!

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