Allow 'check' task lists in Android App
We love using 'check' boes within tasks to track progress without created a whole heap of wrike tasks.
Currently, I cannot check these boxes within the Android app. Instead I send myself an email to remind myself to do it when I get back to the desk.
Hi Andrew, happy to hear from you :) You should be able to check of the boxes from the Android app. Could you try clearing the app cache for the Wrike app?
The exact instructions vary depending on what phone you're using, but generally you'll want to go to Apps>Settings>Application Manager>Wrike>Storage and then select "clear cache". Let me know if you have any trouble with this, I can help look up specific instructions depending on the phone you're on.
If this doesn't work I'll open a Support ticket for you so that we can figure out what's going on.
Hi Stephanie, I've cleared the cache, but still cannot check the tick boxes. Let me know if you want me to raise the support ticket.
Phone is a Samsung Galaxy S7 Edge.
Hi Andrew, hope you don't mind if I jump in here! Thank you for brining this to our attention, we did some testing and it looks like this is an issue specific to the OS version. I'm sending this over as a ticket to our engineers, and we'll keep you updated about the situation there. Meanwhile, I wanted to let you know that it's still possible to check these boxes, even though they appear unchecked at first. To do this:
Our technical team is already investigating this, thanks again for letting us know!
Hi Anastasia, your right! When I go back into the task the box is checked. Thanks for investigating the issue.