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[Status: Backburner ⌛️] Sort Comments by Newest at the top

159 comments

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    Alex Plotvinov

    I would like to thank all the participants of this thread again for your feedback. Please know that we consider all your feedback very carefully even when we can't make the changes you're requesting immediately. Your feedback is a hugely important source of input for us as we build our short and long-term product plans.
     
    As of today our initial research into this request is complete. Unfortunately, there is some bad news regarding the main request — the ability to reverse the comment order in the task Stream. This part of the system (the comment stream) has technical blockers and we can't release this improvement in a reasonable time and with an acceptable quality level. In order to build a reliable and comprehensive solution for all users, we first have to do a technical refresh of the task Stream itself.
     
    The good news is that the technical refresh will also unblock a few of other important product improvements that are discussed in the Community, such as Code formatting in comments or Custom field change log. The task Stream refresh is on the product roadmap, and I’ll give you the next update when have more concrete ETA. 
     
    As I wrote above, we appreciate your feedback, and despite the fact that there are some challenges, we aim to provide the best user experience. As soon as we are ready to implement usability updates for the task Stream, we'll conduct a series of user interviews to do a more thorough study of different use cases. Please let us know if you would like to participate in those interviews (we'll use that as a short-list).
     
    Thank you very much for your patience and your valuable contribution that help us improve the product.

    Alex Plotvinov Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Megan Caldwell

    YES!!!!!!!!!!!!!

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    Christine Fake

    Ideally, this would be a setting a user could specify, instead of forcing all users to one approach.  But I wholeheartedly agree that the comments should be sorted by Newest first.  It would make the interface more efficient.

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    Anastasia

    Hi everyone, thank you for sharing your ideas! We're currently working on several improvements to the comments section, and it's great to hear your insight about this :)

    Anastasia Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Kevin Anderson

    Yes please!! This would make life even easier! 

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    Magda Halim

    Agree this would be great!

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    Marc Riehm

    Another vote in favour of this one.

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    Sayuri Hess

    Yes!!!

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    Jessica Ivancso

    When working in the comment/status view for a task, we were looking for a way to have the most recent comments viewable at the top of the list instead of having to scroll down to the bottom. Is anyone else interested in this option? When you have multiple people posting, its can be time consuming to do this. Thanks, Jessica!

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    Ivan Pejovic

    This feature is a must.

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    Shahab Khalaj

    Yes please!

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    Anne-Sophie Denglos

    This. Definitely!

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    Ettelie Lovern

    Newest at the top would be really helpful!

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    Micki Mensio

    Another "YES" As someone who has to preflight print materials having things hidden or in the reverse order is frustrating. Newest to the top of comments field. AND no "Show More" feature only a "Show Less" feature AND the ability to scroll thorough a long list of comments WITHOUT having to click on anything!!!!!!!!!!

     

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    David Dahm

    Any timeline when this will be done Wrike?

     

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    Annie Waidelich

    Another yes.

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    Jeremy Tank

    Please, please, please...

    Newest on top is pretty much a web and mobile standard these days. Time to catch up!

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    Scott Walker

    Agree with all other comments... this is an important usability feature. Ideally would be a preference that could be set by admin and/or user preference?

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    LeeAnn Friemoth

    We are ideally looking to see the most recent comment/note of a project at the top and in one area so we don't have to fish through each Milestone, Task or sub-task.

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    Badertscher Hans-Joerg

    It would be an improvement for a product which is already extraordinary

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    Josh Soffe

    Yes! Much needed for our entire team please!

     

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    Brett Smalley

    I'm guessing there have been no updates to sorting comments?  Would be VERY helpful to be able to customize how the comments are displayed, especially when there are 20-50 comments in a task!

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    Brett Smalley

    I've noticed other people are posting comments outside this community regarding sorting the comments, saying to add their voice to this community.  Is this a feature that Wrike is intending to create?  It seems very logical to have.  

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    Simon Tobin

    Much needed please. 

    This way, we could use the comment filed as the "latest update" on the task,

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    Anna G

    Hi everyone, thanks for sharing your thoughts here. Let me explain the logic behind this: in Wrike a task is treated as a topic, and a task’s comments are treated as replies to the topic. If you look at it from this perspective, it’s pretty common to show the newest comments at the bottom.
    However, our Product team wants to analyze this, so it would be really helpful to have examples of tools where the proposed logic is used, and I’d appreciate if you could share them here. 

    Anna G Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Simon Tobin

    I understand your point. The ideal would be to have the option: newest comment on top or at bottom. I don't have any example of tools that show newest comments on top, but here is why we need it:  we use comments to add precisions to the status of the task; it's like the latest news about the task to keep everyone informed. For instance, if someone puts the task "on hold", we write why it's on hold, what is being done to solve the problem, and when we expect the problem to be solved, So when you open the task, the first thing you would see is this "latest news", 

    Our comments look like:

    -"on hold" I asked precisions to the client

    "the client should get back to us next friday

    - the client is late, i'll meet with him tomorrow, i'll have the update

    - Here is the requested change by the client:.... 

     

    In our work flow, the latest comment is always the most important for the task being done, so that's why it would help if the latest comment was the first you see. 

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    Badertscher Hans-Joerg

    I have more ease to write in German, thank you for your understanding.

    Bei unserer Arbeit ist es relevant der letzte Eintrag der zu einer Aufgabe gehört als erstes einsehen zu können, sei es ein Kommentar oder eine Aktualisierung.

    Wir würden enorm schätzen wenn der aktuelle Filter mit der Möglichkeit der Sortierung nach Letztem oder Erstem Eintrag erweitert würde, währen der Filter "Alle Akzualisierungen / Nur Kommentare" beibehalten würde. Zum Beispiel:

    Im Voraus vielen Dank ans Product team

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    Kevin Anderson

    Thanks for weighing in, Anna. The most obvious example is any email system. The most recent, relevant email (or "comment") appears on top. If we need to scroll down for historical comments or information then we can do that. Also, in email systems we have the ability to sort by date (newest/oldest). 

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    Brett Smalley

    I use wrike to give feedback to designers on projects they are working.  If i put new comments in and they dont happen to scroll all the way to the bottom, they see feedback i have already given, and the project doesnt move forward.  another department in our company uses a different project management tool with comments at the top and it is MUCH easier to follow where the project is.  And as Kevin said, email is probably the most relevant.  you dont have to scroll to the bottom of your inbox to find your new emails, why do you have to scroll to the bottom of the task to find your new comments?

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    Jeremy Tank

    Anna,

    I appreciate the team taking up this request. 

    The logic your team has applied, that "In Wrike a task is treated as a topic, and a task’s comments are treated as replies to the topic" is correct for the paradigm of a forum. If we examine the user interface as a forum your team absolutely holds to the paradigm. 

    However, this structure is not the way your end users are trained to see and use the program. 

    In the Wrike training video "Collaborating and Inbox" the voiceover cites using the commenting area as a way to collaborate on tasks. This teaches the end user to utilize this area as a mode of conversation to exchange comments, leave updates, suggestions, feedback and questions. There is even the functionality to @-Mention another user to draw them into the conversation. This is not a forum paradigm but a conversational paradigm. As such, in conversations we need to view the latest remark FIRST and then be able to trace backward through the commenting history.

    Email and texting both work on the conversation paradigm, presenting the latest information first (or at least leveraging the option for the user to determine their own preference based on need).

    So, while the Wrike team is correct about the forum paradigm, the Wrike marketing and tutorials teaches a different use-case that dictates a conversational paradigm. 

    Lastly, I am not sure of other companies, but when I utilize @-Mention to tag a co-worker they generally respond WITHIN the commenting framework and do not add details to the task's description. Again, this reinforces the conversational paradigm. 

    I hope that helps.

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