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Troubleshoot Wrike Mobile App
Overview
Wrike Mobile Apps allow you to access Wrike and connect with your team on the go. The apps are available for free and are supported on Android and iOS.
You can find information on current compatibility on the App Store or Google Play Store.
Situation
If your app is taking a long time to load or is not loading, there are a few steps you can follow to fix the issue.
- Refresh your session: Tap More (bottom-right) > Settings > Log out, then log back in.
- Clean the app cache:
- Android: Open device Settings > Apps (or Applications) > Wrike > Storage (or Storage & cache) > Clear cache.
-
iOS: In the Wrike app, tap More (bottom‑right) > Settings > Clear app cache.
- Restart your device.
- Check your device storage: If storage is nearly full or you must uninstall apps to install updates, there may not be enough space for Wrike to update or sync.
- Try a different network: Switch between Wi‑Fi and mobile data, or try another Wi‑Fi network.
- Reinstall the app: Uninstall Wrike, then download and install the latest version from App Store or Google Play Store. Log back in after reinstalling.
Wrike for iOS Mobile App Login Error
If you see “Something went wrong” during login, make sure cookies aren’t blocked in Safari:
- Go to Settings > Apps > Safari > Advanced.
- Disable the "Block All Cookies" option.
If the steps described in this article didn't help solve the issue, please contact our Support team and we’ll be happy to help you.
When sending a support request, please include the following information:
- Mobile device model and Operating System version:
- Android: Open device Settings > About phone (or Settings > System > About).
- iOS: Open device Settings > General > About.
- Wrike mobile app version: In the Wrike app, tap More (bottom‑right), open Settings, and scroll to the bottom to find the app version.
- Type of internet connection (e.g., 3G, 4G, 5G, or Wi-Fi).