Fix Wrike Mobile App
Overview
Wrike Mobile Apps allow you to access Wrike and connect with your team on the go. The apps are available for free and are supported on Android and iOS.
You can find information on current compatibility on the App Store or Google Play Store.
Situation
If your app is taking a long time to load, or is not loading at all, there are a few steps you can follow to fix the issue.
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Log out and log back in: Tap 'More' in the bottom-right corner, then 'Settings,' and 'Log out.'
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Clean the app cache in the app menu of your device:
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For Android: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
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For iOS: Settings -> Clear app cache (only starting from v.5.0.0):
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Try restarting the device.
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Make sure you have enough storage on your device. If you receive a notification indicating that your device's storage is nearly full, or if you are required to uninstall older applications to accommodate new installations, it could indicate that there isn't enough space available for Wrike to refresh the app with additional information.
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Try using a different network. For example, switch from your office Wi-Fi to mobile data or vice versa.
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Remove the app from your device and install the latest app version from App Store or Google Play Store.
If the steps described in this article didn't help solve the issue, please contact our Support team and we’ll be happy to help you.
When sending a support request, please include the following information:
- Your mobile device model.
- The operating system version installed on your device. To check this, go to the device’s general settings and click 'About'.
- The Wrike mobile app version you are using. To find it, open the Wrike mobile app, tap 'More' in the bottom-right corner, open 'Settings,' and scroll to the bottom to find the version number.
- The type of internet connection you are using (e.g., 3G, 4G, 5G, or Wi-Fi).