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Troubleshoot Wrike Document Editor

Situation

The Document Editor allows you to edit attachments in Wrike without needing to download them. If you encounter issues with editing attachments, such as the editing process not starting or new document versions not saving, there are a few potential causes and solutions you can explore.

Troubleshooting

Document Editor is Outdated

If the Document Editor is outdated, you can uninstall the older version and install the latest one. Here's how to do it:

 Mac OS

  1. Uninstall Document Editor using the Uninstall.app from Document Editor installation DMG file.
  2. Install the latest version of Document Editor.

Windows

  1. Uninstall Document Editor via Apps & Features
  2. Delete the WrikeDocumentEditor folder from the /Roaming/ folder. The full path looks like this: C:\Users<current.user>\AppData\Roaming\WrikeDocumentEditor.
  3. Install the latest version of Document Editor.

Document Editor is Not Launched

By default, Document Editor should start automatically with your computer. If it doesn't, you can start it manually. Here's how to do it:

 Mac OS

  1. Open Finder and press ⌘ + Shift + G.
  2. Enter ~/Library/Wrike and hit Go.
  3. Launch WrikeDocumentEditorClient.

Windows

  1. Press Win + R to open the Run dialog box, enter %localappdata%, and go to the WrikeDocumentEditor folder.
  2. Launch WrikeDocumentEditorClient.exe.

You can also ensure that Document Editor is added to your startup applications, so you don't have to manually launch it after rebooting or restarting your computer:

 Mac OS

  1. Open System Settings.
  2. Go to General and select the Login Items. 
  3. Click the ‘+’ button under Open at Login to add an application.
  4. Navigate to the location of WrikeDocumentEditorClient and add it.
    • Open Finder and press ⌘ + Shift + G.
    • Enter ~/Library/Wrike and hit Go.
    • Select WrikeDocumentEditorClient and click Open. 

Windows

  1. Press WIN + I to open Windows Settings.
  2. Select Apps.
  3. Go to the Startup tab.
  4. Find WrikeDocumentEditorClient.exe and toggle the switch to On. 

Browser Does Not Recognize Document Editor

Your browser facilitates the connection between your files and the Document Editor. If your corporate network uses a proxy, firewall, VPN, or antivirus program, these might be blocking Wrike resources. Here are a few steps you can try to resolve this issue:

  • Configure Your Browser - Adjust your browser settings so that it automatically detects the Document Editor connection.
  • Configure Your Proxy Server - If you have access to an IT helpdesk, their specialists can assist you with editing proxy settings to allow Wrike through.
  • Configure Firewall Whitelisting - Verify with your IT team if any network restrictions are in place and request them to whitelist Wrike resources.

You can run a test to verify if your browser sees the Document Editor:

  1. Navigate to www.wrike.com/support-tool in your web browser.
  2. Open the JavaScript developer console in your browser.
    • On macOS: Press Command (⌘) + Option (⌥) + J.
    • On Windows: Press Control (Ctrl) + Shift + J.
  3. Look for any Document Editor related records in the console.

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In the example provided above, despite seeing WebSocket error messages, a successful connection to the Document Editor is indicated by activity on one of the three WebSocket connection ports (22112, 22113, and 22114). The tool connects using one port at a time, so errors on the other two are expected. However, if you see WebSocket connection errors for all three ports, there may be a real connection problem.

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