Update a users primary email address

I am an admin and I have a user that can no longer access wrike.   We have updated the domain for a number of users in the firm and his old domain can no longer access Wrike.

 

I would like to update his primary email to the new domain so he can login. 

 

Any help or guidance here.

 

Thanks

0
7 Kommentare
Spot On Innovative Approach Stellar Advice
Avatar
Hugh

Hi Jeffrey, welcome to Wrike Community!

You can update a user's primary email address by accessing the User Management Chart. You can find this in your Account Management tab. For a tutorial on how to change this, follow this link.

https://help.wrike.com/hc/en-us/articles/360001871874-User-Management-Chart-Business-and-Enterprise-#edit

If you have any other questions let me know!

0
Spot On Innovative Approach Stellar Advice

Hi.

I have tried the link and there is nothing regarding changing the Primary address <sigh>.

Tommy

0
Spot On Innovative Approach Stellar Advice

Hi Thomas McColl, I see that our Support team was in touch with you about this. Please let me know if I can help you with anything else.

Cansu Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

Cansu Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

1
Spot On Innovative Approach Stellar Advice

Are there published instructions on how to update the primary email? Not seeing anything listed here or on the link that was provided by support. Cansu

0
Spot On Innovative Approach Stellar Advice
0
Spot On Innovative Approach Stellar Advice

Thanks, Thomas. I'm interested in whether an Admin can update the primary email address on behalf of a user. We have situations where a user's domain email address has changed and because of SSO, they cannot get into their old account.

0
Spot On Innovative Approach Stellar Advice

Agree that this would be good, Jennifer. I couldn't find a way to do that - don't think it's possible but happy to be corrected!

0

Folllowing List for Post: Update a users primary email address
[this list is visible for admins and agents only]

Nach oben
Didn’t find what you were looking for? Write new post