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More about Product FeedbackI am an admin and I have a user that can no longer access wrike. We have updated the domain for a number of users in the firm and his old domain can no longer access Wrike.
I would like to update his primary email to the new domain so he can login.
Any help or guidance here.
Thanks
Folllowing List for Post: Update a users primary email address
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Hi Jeffrey, welcome to Wrike Community!
You can update a user's primary email address by accessing the User Management Chart. You can find this in your Account Management tab. For a tutorial on how to change this, follow this link.
https://help.wrike.com/hc/en-us/articles/360001871874-User-Management-Chart-Business-and-Enterprise-#edit
If you have any other questions let me know!
Hi.
I have tried the link and there is nothing regarding changing the Primary address <sigh>.
Tommy
Hi Thomas McColl, I see that our Support team was in touch with you about this. Please let me know if I can help you with anything else.
Cansu Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Cansu Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Are there published instructions on how to update the primary email? Not seeing anything listed here or on the link that was provided by support. @...
Hi Jennifer. I was directed to this article: https://help.wrike.com/hc/en-us/articles/1500005120321-Setting-Your-Primary-Email
Thanks, Thomas. I'm interested in whether an Admin can update the primary email address on behalf of a user. We have situations where a user's domain email address has changed and because of SSO, they cannot get into their old account.
Agree that this would be good, Jennifer. I couldn't find a way to do that - don't think it's possible but happy to be corrected!
Hi, Also looking for a way to do this. I have a user who had a name change and their SSO email was update for Microsoft, but won't allow for Wrike login.
Hey folks, it is possible for admins to edit the users' names and emails as described here - it's available on Business accounts and up 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Lisa, unless I am missing it, this just shows how to add a second email address and not how to change the primary?
Peter Oram Hi, welcome to the Community 👋
I can see your Support team has shared the instructions with you 👍 Please feel free to share here how the solution worked for you for everyone else reading this thread!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa, the instructions did not address our primary email issue. To change the user's primary email, Wrike had to make the change for us.