Customize Guest Review Email
It would be awesome if we could customize, or even just change, the Display name on the guest reviewer email to be something different than "Your Wrike".
When someone who has no frame of reference for what Wrike is get an email from "Your Wrike" it just looks like spam.
It would be great for that display name to be customizable or even just the name of the organization.
I totally agree with Jordan. Many of our clients just ignore our request to review the files because they think it's spam. We have to write a separate email, text or call to let them know. But this defies the whole automation!
I completely agree with these comments. We run into the same thing. We send out client proofs via the guest review process to hundreds of clients per week and some are new clients and some are repeat clients. It is very annoying that the email name is Your Wrike and the email domain is @wrike.com. Our customers don't know about wrike and it is to hard to tell every customer to look in their spam folder for wrike emails. A lot of ours goes to spam. This needs to be fixed. It should appear that it is coming from the person that is sending it and it should be their email. We have already spent many years building our brand and reputation and it should reflect that in our proofing process as well.
I'm sure more than 14 people (current # of upvotes) have this same request. At the very least, the invitation to review needs to come from the name of the sender instead of "Your Wrike". This, as well as the ability to resend invitations to review (as a reminder), are both vital to our workflow.
Hi everyone, thanks a lot for sharing your feedback with us!
I'm passing it on to the Product team and I'll let you know when I have any updates.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Agree with this 1000%. I would like to know how to escalate this system enhancement request? Commenting here in hopes that will allow me to follow any progress with this. We paid for this add on solely to be able to send electronic proofs to our customers and the "from wrike" email and subject line does not align with our business, nor does it align with any form of communication best practices. It is confusing for customers, and the best solution of pre-sending a "be on the look out for an email from a company you're unfamiliar with" is simply not doable.
Are there more formal channels for requesting a system enhancement?
Thank you for reaching out, Erich Lipphardt! You can pass your feedback here on the Community or to your Customer Success Manager/Account Manager. We have a process of passing all feedback from this Community forum to our Product team. We can't promise that each suggestion will be implemented, but a lot of them are. If you're interested to know more, please check out this article: https://help.wrike.com/hc/en-us/community/posts/360019106654--Read-Me-What-happens-with-Product-Feedback-
Please rest assured that we do pass your feedback to the team. And also, please upvote the original post above, as the team is taking the number of votes into consideration to prioritize suggestions. Thank you!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover