Task Description is keep showing grey bar instead of description itself
I understand we need to keep the browser up to date, so the 'Task Description' is loading properly as per https://help.wrike.com/hc/en-us/articles/360020109473-Troubleshoot-Task-Descriptions-Not-Loading-in-Wrike but this morning we have this issue and the browser is up to date, so not sure what the problem is
Anyone having the same problem?
Hi Welly,
If your company uses a VPN, try disabling it temporarily and reloading Wrike. Maybe this can help.
Thanks,
Fabio
Hi Welly Khouw,
Can you share a screenshot of how it looks? Do you see nothing at all or do you see a description but you cannot click into it?
Usually with technical issues, support suggests trying: various browsers, trying incognito/private mode, trying the Wrike app, and especially clearing cache. Have you tried any of these options?
Looks like the issue is resolved overnight, I am not sure what has changed but from my end we didn't change anything. I will post back if the issue is back.
Thanks for the comment Fabio and Anna
Hi Welly Khouw 👋
Thank you for bringing up this issue. If the problem persists, please feel free to reach out to our Support Team by creating a ticket here.
Rohan V Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Rohan V Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen