The updated Lightspeed view of custom fields has completely blown up our processes. Each of the ticket systems we've set up utilize the custom fields mapped to tasks from the request form (some up to 50 custom fields per task). We have teams that action based on these custom fields and the two column layout in the Classic view made it easy for them to see the details that mattered to complete their work. Now, this new layout basically ignores the custom fields and makes it impossible to see multiple data points at once. And when there are 50 custom fields, people are scrolling all over the place to find the data they need. The design is poor, the customers/users are not being considered and the move to switch accounts in totality without the option to opt-out is just bad business.