Project/Task Approval Notifications

We've been having a problem with our team not attending to approval requests. In looking into why, we realized that the email notification does not call out 'Approval Needed' or requested, it just lists the project/task name.

It would be incredibly helpful if it was populated in the subject line, as well as highlighted in the body of the email somewhere. In our exploration, it was buried down in the email and can easily be overlooked as just 'another update'. 

With so many email notifications, calling attention to the approvals would definitely help expedite the approval process and avoid unnecessary bottlenecks. 

It would also be helpful to call it out in your Wrike inbox as well. Right now it just says, "Person X added you as an approver". Making it more of a 'Your approval is needed' type of message would be super helpful. 

 

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Thank you for sharing your feedback Samantha Babcock! I'm passing it on to the Product team 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I second this from Samantha!

Would love another option for Approvals:

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Thank you for supporting this suggestion RaquelJ🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I'm following this thread as I, too, would love to see this implemented.  

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Thanks for sharing your interest also Tina Mason! We've passed this on 👍

Elaine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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I cannot like this task request enough. The email I received about the approval was simply "[someone else] added [me] to approval"

There is no callout of the approval description outside what is in the project history blurb, and no real call to action. Ideally, when an approval is sent, it should be actionable from the email. The person would see something like this: 

[Person name] invited you to approve [Task/Project name] (this should also be the title of the email)

Approval Description: "[Whatever the approval description text is]"

 

Any attachments would be attached to the email, and when they click either Approve or Reject, it would update on the Wrike task or project. An email should be sent to the person who requested the approval as well as all approvers when the approval process is completed. 

 

Thank you for keeping our feedback in mind as you continue to develop the platform! 

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Thanks a lot for your detailed feedback here Grant Peterson! 🙌 Please make sure to upvote Samantha's original suggestion at the top of this page if you haven't yet 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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We are having the same problem. No one is attending to these requests. I added myself as an approver just to see what kind of notification I would get and nothing shows up in my inbox. 

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Hi Tracy Alvarez, thanks for adding your use case here and sharing your feedback. I've passed it on to our Product team 👍🏼

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Has there been any updates on this issue - there are threads back form 2018 bringing up concerns about this request. 

 

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Hi Jordon Lock, thanks for checking in here and welcome to the Community 🙂 

The votes for this request are on the lower side, which means there's less priority attached to this request, this is why it has not been taken into work so far. You can see more on how we work with Product feedback in this Community post. Having said that, we have passed on your interest in this 👍

If there'a anything else we can help with here, please don't hesitate to ask. 

Elaine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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Hello,

To add my support to this. It's really important that the requestee becomes aware (promptly) of the need to approve a task.

Currently this doesn't seem to reliably happen via email. When messages come, the approval part is very easy to miss, as they aren't part of the Subject of the email - and seem similar to every other notification.

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Hi Owen Feehan, welcome to the Community 👋 

Thank you for reaching out. Could you please let me know if the Inbox notifications for approvers work for you? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Thanks Lisa!

We don't find Inbox notifications very useful, as an employee needs to be actively and regularly using Wrike to notice any changes. The time between asking someone for approval and someone noticing a new message in their Wrike Inbox is often days/weeks/never - whereas our workflows need minutes/hours.

With appropriate email notification settings, an email will be sent. However, this email doesn't stand out among many other comments on a task. So very easy to miss, even though approval-requests are particularly important (a request for someone to do effort, which until completed, blocks others).

We tried creating email filters to catch the situation where person X has been assigned a new approval request but this wasn't easy, as:

  • there's nothing in the subject of the email to uniquely identify approval requests.
  • there's no consistent textual phrase in the body of the email (the text varies depending on which named persons are requested to approve)


Some related features would also be very useful:

  • that automated reminders are sent when an approval isn't completed within a specified time period.
  • that the Team Member View (or similar) shows all outstanding approval requests for a person.


Context: in software development, reviewing the work of others is key to many workflows - and an engineer might have a large pipeline of pending approvals to track.

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Hello Owen Feehan, thank you for your reply and for all the additional details. A very effective way for users to keep track of their pending or active approvals is creating a Dashboard widget - users can take advantage of a prebuilt template to achieve so: My Pending Reviews.

Additionally, it would be possible to create an automation rule to @mention users when, for instance, the status of the task has not been changed in X days.

Please, feel free to check if these options could be helpful for you and let us know if you have any additional questions 👍

Also, I've shared your feedback about inbox and email notifications with our dedicated team.

Juan Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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