[Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Email notifications for external request form submitters

Recently Wrike implemented Forms, as a way for people to easily submit tasks and have them automatically added to Wrike folders. Once a user submits a form, they are automatically emailed confirming their submission. I'm looking for a ay that the user can also be emailed once that task is completed.

I am a web developer, and my company uses this form feature for users to submit tickets to us for website changes or website issues. So it would be helpful for us to have the user fill out the form, and once we get the task and mark it as "Complete" in our workflow, having the user automatically emailed saying the task was completed would be extremely helpful. 

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My organization is automating the process of requesting a new user account on a platform. The workflow is this:

  1. End User submits externally accessible Wrike Request Form to create a new user on "Platform X" (this creates a new Wrike Task assigned to "Platform X" manager, requiring approval)
  2. "Platform X" manager approves request in Wrike (this automatically assigns the Wrike Task to IT)
  3. IT creates new user
  4. IT marks Wrike Task as completed

Without this email notification feature there is no way for the end user to know when/if the new user was created without manual intervention. Step #4 should trigger an email to the requester. This does not seem like a rare scenario and I am surprised this was not an available feature from day one. Am I missing something?

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Probably makes no difference seeing this has been debated for 3 years now, but if we can't email-communicate/notify an external contact that has submitted a form about task status, messages etc, we can't use Wrike for request forms. We can't make (nor afford to make) 100+ external contacts who may submit 2 tickets a month to "users", they are not and should not be. But we should be able to quickly message them from a Wrike Task.

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Just curious if there has been any movement on this, since it has been on the backburner for a while.

Since the functionality to notify the external requester exists already, even just having a button that says something like "notify external requester" could be helpful, in order to send what would basically be a snapshot of the task itself.

At my company, we primarily would need this feature for tickets as well. It saves many steps to let requester's know their reported issue was handled

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Hi everyone, thanks a lot for sharing your feedback here!

I've checked with the team, and they are now beginning to research this suggestion ๐Ÿ™‚ I'll make sure to let you know how it goes! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Like everyone else, we would like to have the ability to have Wrike auto-send status updates to external form submitting team members.  The ability to chose which status' (example: In Queue, In Process, Completed) send e-mails about a change would be needed as well.  For example, we would like for any form that has been moved to "Completed" to send an automatic e-mail of the status change.

Thank you,

Doug

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Hugh

Thank you for this feedback, Doug Bunge! It's been passed on to the Product team.

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Any updates? Our company is considering switching to Wrike. Being able to reply to external requests via email from inside the platform is a must. 

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Hey Dustin, thanks for getting in touch.

We're checking in on this and will let you know when we have an update here. If you need any further assistance getting to know our solution let me know. I'll be happy to arrange a call from our team to assist ๐Ÿ™‚

Elaine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr รผber Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

Elaine Wrike Team member Erfahren Sie mehr รผber Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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Same here. We need an option to take in support-mails and transform them into tasks, from any of our clients (registred as well as not registred i Wrike).

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Thank you for sharing your use-case Casper Stendal

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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We would love to be able to notify requestors that their request has been completed, approved/rejected or whatever status is appropriate. Now we have to manually gather the information and send out an email. 

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Welcome to the Community, Angela Miles and thank you for sharing your feedback ๐Ÿ™‚

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Voted on this, would love not to have to build in Zendesk or similar to be able to do this. Would love this extension to Wrike!

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Thank you for sharing your thoughts Anders Kilbrandt! I'm checking with the team to see if there's an update ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I am really interested in that too, a kind of jira-service-desk-like tool

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Welcome to the Community Bastian Gurtner, and thank you for sharing your interest here! I don't have an update from the Product yet, but I'm passing on your feedback and I'll let you know here as soon as I have any news ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi ๐Ÿ‘‹ Jumping in to say that we're interested in this feature too.

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Hey Haley Dolan, welcome to the Community ๐Ÿ™‚ 

Thanks for adding your interest in this! We've passed this on to the team. If you need help with anything else, don't hesitate to ask ๐Ÿ‘

Elaine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr รผber Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

Elaine Wrike Team member Erfahren Sie mehr รผber Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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