Glitch: Grey Box in Task Description

Hi Christine Maness, thank you for posting! Since Community is a public platform, I edited your post to remove some of the internal information I hope that's okay. I'm raising a Support ticket for you so my colleagues can look into this🙋🏻‍♀️

@... Yes, I appreciate it! What is the best method of submitting support tickets when experiencing technical difficulties in Wrike?

Christine Maness, I'd suggest using this web form 🙂

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

Hello,

I just wanted to add to this, we are having the same issue. We are trying to update task descriptions, but when we try to make the update, the description field is greyed out. If the description field is not greyed out and we make an update and refresh the task, we find that the description only kept they very first character that was inputted; for example if we were to add the word 'test' to the description, when refreshing we only see the letter 't'.

Thanks!

Hi Laura Juneau, welcome to the Community and thank you for reaching out. I see that you're in touch with our Support team already about this. Please don't hesitate to let me know if I can help you with anything else🙋🏻‍♀️

Hello, I have the same problem. What is the resolution?

Hi Allison Catalano, welcome to the forums 👋

I can see you're discussing this with our Support team 👍

Please let me know if there's anything else I can help you with. 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

We are suddenly having this behaviour happen frequently as well? This seems to be a known issue... can you provide an update here?

Hi Richard Bitgood, apologies for this! 
I've looked through a previous ticket on this topic, and the recommendation from our Support team is to check if this also happens in incognito. If it doesn't, then please try clearing the cache and cookies in the regular browser. If the issue is also happening in incognito, then please let me know and I'll raise a ticket for you. 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

Thanks Lisa it seems to have resolved. Our team was experiencing it often for a few days, and no one has complained recently. 🤷‍♂️

Rohan V Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Rohan V Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

This is happening to me and some coworkers on a daily basis. Can this be fixed universally or is only happening to certain accounts?

I'm having this issue, and clearing cookies isn't helping.

Hi Jennifer Archer and Shawn Edmiston 🙋🏻‍♀️ Apologies for the delayed response. 

Shawn Edmiston: I see you’re already in contact with our support team and they are best equipped to help you with this issue. 👍🏽

Jennifer Archer: If you’re still experiencing this problem, please let me know. You can contact our support team directly, or I’d be happy to raise a ticket on your behalf. 😊

Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Basudha Sakshyarika Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

It is still happening to various members of our team.

Hi Jennifer Archer, can your team members reach out to our Support team so this can be looked into? 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover