Bring back Daily To-Do Emails

Wrike completely cancelling the automated Daily To-Do Emails is a problem for us. It was the only feature that would land in the our team's inbox with some actionable information about more than a single task. As recent Wrike users, we are focusing on getting everyone transitioned away from working directly from their email inbox. The ultimate goal is to get them working purely in Wrike. However, the Daily To-Dos Emails were the bridge that supported that transition.

Wrike Support has suggested "workarounds" but none serve this purpose:

  • Adding @mentions to tasks that are due soon would generate a separate email notification for each task individually (nuisance).
  • Generating an automated report only sends out a link to open the report, so no actual information about what is coming up.
  • Adding a dashboard with the same information the Daily To-Do Emails had just misses the point entirely. It does not provide a friendly reminder to use Wrike... One has to already BE in Wrike to actually see it.

Conclusion, what the competition does naturally and instinctively, Wrike has decided to shutdown: help users remember to actually use the tool. Not everyone takes on new tools and habits instantaneously. Wrike not sending out daily email digests, in our case, equals Wrike not being top of mind.

If anyone knows of a workaround that would serve our purpose, please let me know. In the meantime, I really hope Wrike will reconsider supporting the transition from email based work to working purely in Wrike. 

Upvote 2
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
10件のコメント
Avatar
Cansu

Hi Catherine Brosseau, thank you for sharing your feedback in detail, I'm passing it on to our Product team👍🏼

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Are you saying the feature exists in the settings, but is known to do nothing?

1
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Cmdr. William T. Wriker, when did you sign a contract with Wrike? We activated a trial account in august (which had the same Email notification schedule options as your printscreen). Then, when we signed the contract in September, they took away those settings (exact same account, didn't notify us) and we only have the Risk report. No Daily To-do list, no Daily digest. Those two tools were critical in our analysis of Wrike and it's competitors. It played heavily in our selection especially as we are introducing a work management tool for the first time and need a bridge to help users transition from working in their inbox to having the habit of working elsewhere daily. Honestly, I think it builds up to misrepresenting the product during the trial. There was less than 30 days between giving us the features during our analysis and us signing. If this feature was being phased out for months, it shouldn't have been included in the trial.

I still haven't found a workaround. If anyone has one, please let me know. Wrike has refused categorically to reactivate the two features in our account even though they were originally there... So I'm on my own trying to find a solution.

Here's what our "Email notification schedule" setting look like:

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi folks, apologies for the late reply here! 

I've checked this internally to confirm, and the information in this Help Center article is correct - this functionality is available to all accounts created before August 5, 2022. At the same, I do understand your feedback here, so I've shared it with our Product team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Lisa,

I'm not debating if the Help Center article is correct. I'm fully aware of the choice Wrike has made to remove the feature starting August 5th 2022. I disagree with that choice. While I am disappointed about that choice and am looking for a workaround - what I take issue with is that the feature remained available in the trial account that was created for us in August. That's misrepresenting the product. We had the feature and no reason to start digging into the Help Center to confirm if it would remain. I realized the feature was gone from out settings about a week after signing the contract. That's when Wrike's support informed me of the decision.

I just don't believe that's a fair practice.

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Catherine Brosseau, thanks for taking the time to add some additional information here. 

I've arranged for your CSM to reach out to you on this to discuss in more detail. If you need anything else from us here, please do let me know. 

Elaine Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Elaine Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Thank you Elaine. I've already gone back and forth with various parties in Wrike. I unfortunately haven't had any success in resolving this.

In the meantime, I'm still very much looking for workarounds if anyone has ideas! I would love to find a way to do this: automatically generated message, content of message is clickable to open the item (like all other notifications), list of active items and sorts them by due date, etc.

Reports aren't an option because the email users receive has no content, only advises them the report is ready. That doesn't work for this use case.

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Catherine Brosseau, let me jump in for Elaine here. Have you tried using Dashboards for keeping track of tasks assigned to you? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Lisa,

I'll refer you back to my original post's 3rd bullet point:

  • Adding a dashboard with the same information the Daily To-Do Emails had just misses the point entirely. It does not provide a friendly reminder to use Wrike... One has to already BE in Wrike to actually see it.

The Daily ToDo Email was a great bridge to get people to start working in Wrike instead of their inbox. The solution needs to be email based to be a bridge...

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Thanks a lot for clarifying Catherine Brosseau

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Folllowing List for Post: Bring back Daily To-Do Emails
[this list is visible for admins and agents only]

トップ
Didn’t find what you were looking for? Write new post