[Interviews] Making Wrike better for IT and service teams — Talk to us!
Andreea Jakubec
Hey, everyone! 🙂
I’m Andreea, a Product Manager at Wrike.
Thanks so much to everyone in our community that's been sharing their feedback with us.
Our team is currently working on making the service desk and help desk experience better for IT and service teams.
If you’re from IT or have insights into the service desk used by IT (or any other team), I’d love to talk to you about your process and needs.
Please pick a time for a Zoom call that works for you. Or, If you know someone who would be interested in talking to us, please share the link to this post.
I look forward to talking to you!
This is great! Crossing my fingers that this is going to be good!
Thanks Anders Kilbrandt 😊
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
We are currently using Wrike for some ticket categories if you're interested in hearing about our experience and suggestions, I'd be happy to schedule a time.
Thank you Cody Rogers, we are very much interested in hearing your feedback. Please pick a time for a Zoom call that works for you. Looking forward to talking to you!
One feature that would be helpful from a ticketing perspective would be the ability to communicate with the ticket submitter via email even if they are not Wrike users and have that corresponded documented back to the ticket.
Hi Mandy Schnirel - great suggestion, thank you. We have some thoughts on how to resolve this and we would like to understand your feedback better to make sure we are on the right track. Would you be open to a conversation with me and my team about it? If yes please feel free to pick a time for a Zoom call that works for you.
Anders Kilbrandt thank you for your interest. To make sure we meet your expectations and have a great outcome for you, please feel free to pick a time for a Zoom call. I would really love to hear about your processes and needs. Thank you!
@... Happy to! I put time on your calendar.