Access denied message - Wrike for Mac

Hey Matt Chapman, that sounds odd 🤔

I've raised a Support ticket for you now and a member of our team will be in touch shortly to assist further 👍

Elaine Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Elaine Wrike Team member Wrike Discover で Wrike のエキスパートになろう

Elaine Hi! I am having the same issue as previous poster. I logged into my desktop app with an old email address by accident and now it won't let me log out to enter my correct one. I have redownloaded the desktop app multiple times, and still get the same error message (attached) every time I open the program. Is there a way I can log out? Thanks!

Welcome to the Community Alissa Giusti 👋

I can see our Support team members has already replied to you via email on this 👍

Please let me know if I can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

Hiya! I'm having the same issue. I'm able to use Wrike on Chrome but not the Mac App. Can you please assist? 

Thank you! 

Mariko Jones Hi 👋 I can see my colleague from the Support team has reached out to you about this 👍

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

I am having the same issue. Can you help me out?

Hi Devon Kim, welcome to the Community! I have opened a ticket with our Support Team on your behalf, one of our agents will reach out to you very soon 👍

Hello. Can you help me as I'm having the same issue?

Christos Papaleonidas Absolutely, I've asked our Support team to reach out to you 🙂

Welcome to the Community 👋 If there's anything else you'd like to discuss or share your feedback on, please don't hesitate to post or comment. 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

HI, I'm having the same issue. Can you help me here?

Hi Sina Guler, welcome to the forums 👋

Sure, I've asked our Support team to help you, they will contact you shortly 👍

Anything else we can help you with or anything you'd like to discuss - let me know. 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

Lisa - I am also getting this error message on wrike desktop for Mac (M1). Please help!

Hi Erich Franck, the general recommendation from our Support Team is a full reinstallation. These are the steps you should follow to achieve it:

1) Uninstall the Wrike desktop app the same way you would uninstall any other app.
2) Once uninstalled, (IMPORTANT STEP) delete the folder: ~/Library/Application Support/Wrike
 
To access that hidden "Library" folder, open Finder, click on "Go" in the header, and hold the "option" key. This makes hidden folders visible.
 
3) After you delete the "Wrike" folder from ~/Library/Application Support, proceed to download the installer file from the Apps & Integration page.

In case this doesn't work, please let us know and we will open a ticket with our Support Team so that they can investigate your case and provide you with an accurate reply 👍