Inbox Does Not Display

Hi all, 

Wondering if anyone else has had a user report that their Wrike Inbox does not display anything in either the desktop app or the web client. The user can access projects, tasks, dashboards, etc., but not their Inbox - that module won't load at all.  This is a regularly licensed user (enterprise, with marketers add-on). The user has logged out and back in, and cleared cache. 

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