Access denied message on app (windows 64 bits)

Hi Alec Stuart! We usually raise tickets with our Support team because the resolution may be different depending on the troubleshooting performed by the team. I hope you understand. 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

Thanks, Robert Bupp

I am also getting 'Access Denied' when using the App. Unfortunately opening another tab doesn't seem to work as this is also 'Access Denied'

Hi James Whincup, welcome to the Community and thank you for posting. I see that the suggestions from our Support team has worked and the issue is resolved. Please let me know if I can help you with anything else🙋🏻‍♀️

Is there some troubleshooting fixes we can try from getting these access denied messages when trying to log in? Clear browsing data, clear cache, clear cookies? Have an employee who can not log in to an account he has had for a while on a browser. 

Hi I have an issue with "Access Denied" on WIndows' app.  Please help me out.

Thank you

Hi folks, I can see that our specialists from Support team have contacted you about this issue 👍

Please don't hesitate to reach out if you have any questions or need help with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

When I open the Wrike app for Windows or on the web from Google Chrome, I get this message: "Access denied. You don't have access to this account." I uninstalled and reinstalled the app, but the problem persists.

Hi Izsák Gábor, welcome to the Community 👋

I've now asked our Support team to help you, they will reach out to you separately.

Is there anything else I can help you with? 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう

I also am  having the same issue - When I open the Wrike app for Windows, I get this message: "Access denied. You don't have access to this account." I uninstalled and reinstalled the app, but the problem persists. The app has no place to login or logout. 

I was able to fix the problem myself. Tech support was really no help at all. :( When you are in the app, click on the three dots on the left side of the app. Then click on History. Then clear storage and this popped up a login screen. If you have gotten to this message you have read a lot of other peoples messages. Hope this works for you. 

Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Basudha Sakshyarika Wrike Team member Wrike Discover で Wrike のエキスパートになろう