Daily digest being sent to wrong mail address
I'm maintaining a regular and a personal account with the same login but different mail addresses for notifications. Regular mail notifications work fine but I'm receiving only one combined daily digest listing all due tasks for *both* accounts. It's being sent to my login address which is unfortunately my company mail. I'd prefer to have personal tasks not being mailed to the office. Is there a way to seperate digests by account?
Hey Hagen, welcome to Wrike Community 🙂 You are able to associate multiple email addresses with one user account. When you have multiple email addresses, you can choose which email Wrike notifications should be sent to. Please check out how to add or delete an Email on our Help Center and let me know if you have any further questions 🙌
Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう
Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう
Thanks :-) but that's not the problem I'm facing. I'll add a screenshot for clarification:
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As you can see I have one specific mail address assigned to each of my two accounts (comany/private). Noctifications about task, project and folder updates always go to the address specified for that account. The regular notification (daily digest) however *always* goes to my office address and mixes tasks from both accounts, including private ones.
Hagen, I'm going to create a Support ticket for you so that the team could investigate. Someone will get in touch with you soon about this 👍
Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう
Lisa Wrike Team member Wrike DiscoverでWrikeの専門家になりましょう
Thanks Lisa, the support team came back to me as follows:
"Daily To-Do emails and daily Digest emails are always sent to the primary email address. Also, at the moment daily To-Do and Digest emails accumulate Tasks from several accounts (if the user is a team member in several Wrike accounts)."
So this feature should be used with great caution if non-disclosure between accounts is important.