Desktop App not working

Hi There!

So my Wrike desktop app has not been working for the last few days. When I type in to look for the project, nothing happens. 

Is anyone else having this problem? Any fixes?

TIA!

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Hi Carolyn! It looks like you've already reached out to the Suppor Team about this, so you'll be getting a reply from someone soon 🙌 . It would probably be helpful to know if you're able to see the Project when you look for it in the browser version of Wrike? 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

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I've been experiencing the same issue with the Wrike App for Mac... for the last week now. Any resolution other than deleting the app (and all contents) then downloading the newest version? Tried that /#/#/ doesn't work... issue prevails.

My only option is the website/tool version which is cumbersome to say the least. 

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@Rob Hi, welcome to Wrike Community 🙂

I'm sorry to hear you're having issues; I'm raising a Support ticket for you, you'll get a notification soon 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Same Issue, my desktop app stopped working. Nothing appears or works.

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@Leilani Welcome! I'm raising a Support ticket for you, someone will reach out soon!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Thank you

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Hi, I'm having the same issue as Leilani. Wrike desktop app opens up blank.

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Hi, looks like I'm having the same trouble as everyone else! Web Wrike working but app isn't 

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@Alex, @Tim Hey guys! Please follow these steps and let me know how it goes:

  • Clear your app-cache. Please follow these instructions:

Close the app: Wrike > Quit.
Delete everything that is inside the folder:
~/Library/Application Support/Wrike/Partitions (Press Command +Shift +G and type it in the dialogue window)
Run the app. Note that you will need to re-login to it.

  • If clearing cache didn't resolve the issue, please try the full re-installation of your Desktop App with the complete deletion of the local data:

Uninstall Wrike desktop app the same way you would uninstall any other app.
Once it's done, delete the folder:
~/Library/Application Support/Wrike (Press Command +Shift +G and type it in the dialogue window)

After that, you can install the latest version of the app to see if the issue is gone.

If the above instructions don't help, please let me know and I'll raise Support tickets for you 🤝

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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This is happening to me as well. 2nd time now. This works, however, it's a big disruption to my workday!

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@Mary Hi, just wanted to check on how things are going with the App now. Is it still happening? Let me know, I'll be happy to raise a Support ticket for you 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Lisa,

It hasn't happened since the last time when I fixed it with the cache trick. Fingers crossed it won't do it again!🤞

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Good to know, thanks @Mary! Let me know if anything happens! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I'm having the same issue, Just started my trial period and cannot access the website to decide if this application will work for my company.

 

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solution: search "change proxy settings" > turn off "use setup script" > turn on "auto detect settings"

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Hi,

My wrike desktop app is not working. Once, I click remember browser after entering login credentials, I will be redirected to log in again.

It doesnt happen if I login in a browser (Chrome).

Can you advise what to do?

 

Thanks

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Hugh

Hi Prajwal Keshava, I've just raised a Support ticket for you. Someone should be in contact with you soon 😊

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aaaaaaand again... desktop client was giving me a heart attack this morning, it shows an old state of data. No idead how old but all my entries from the last two weeks were gone. Luckily I still can see them in the browser version, so I simply switched. Desktop version 3.3.4.2010

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Hugh

Hey Mirco Langmann,

I can see that the Support team reached out to you about this experience. If you need assistance with anything else, be sure to let me know!

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