Account Manager is gone and we have no support

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Jodi Grasso

What is happening with Wrike? Our account manager is gone and we were supposed to be assigned a new one, but never was. No one from Billing or support are getting back to us, weeks and months later! Is Wrike still in business?

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14件のコメント
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Basudha Sakshyarika

Hi Jodi Grasso! 🙋🏻‍♀️
 
I can see that a team member has reached out to you, and a new account manager has been assigned. Please let me know if you need anything else.

Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Basudha Sakshyarika Wrike Team member Wrike Discover で Wrike のエキスパートになろう

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Sharon Ford

Hi Jodi 

My team is having a similar issue. We are in need of Account Development Manager support and can't reach the currently assigned person. What is the process to secure a different Account Development Manager?

Thank you in advance!

Sharon

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Jodi Grasso

Hi Sharon,

We did get a new account manager. Please email me at and I will tell you who to contact to make that happen for you too.

Thanks!

Jodi

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Rohan V

(編集済み )
Thanks for stepping in and helping, Jodi Grasso. We really appreciate it!
Hi Sharon Ford, please let me know if you require further assistance, I can ask one of our experts from the support team to reach out to you.

Rohan V Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Rohan V Wrike Team member Wrike Discover で Wrike のエキスパートになろう

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Sharon Ford

Hi Rohan / Jodi

I emailed Jodi on 5/1 but haven't heard back from anyone on the Wrike team.

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Rohan V

Hi Sharon Ford 👋 I spoke with your ADM, Benjamin Yagiela, and he let me know that he was able to get in touch with you.
Please let me know if you need any further assistance. Thanks!

Rohan V Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Rohan V Wrike Team member Wrike Discover で Wrike のエキスパートになろう

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Sharon Ford

Hi Rohan V. This is true and we are in need of a new ADM or maybe a Professional Services Consultant. I'd like to have a conversation with a Wrike representative, not the current ADM, to review our needs against Wrike's service levels.

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Rohan V

Hi Sharon Ford 👋 thank you for reaching out. I spoke with your current ADM and understand that you were unable to join the scheduled meetings.
 
For more information about Wrike Professional Services, you can visit this page. Once there, simply click the “Contact us” button and fill out the form, and one of our team members will be in touch with you shortly. I hope this helps, please let us know if you have any further questions.

Rohan V Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

Rohan V Wrike Team member Wrike Discover で Wrike のエキスパートになろう

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Sharon Ford

Hi Rohan. There were no missed meetings. We are in need of a new and different ADM. Please advise how to proceed with this request. 

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Rohan V

Hi Sharon Ford, thank you for getting back to me. I can see that your account has now been assigned to a different ADM, and you’ve been notified about the transition. If you have any questions or need help with anything else, please let me know. I’m happy to help! 🙂

Rohan V Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

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Sharon Ford

Thank you Rohan! I have been connected to the new ADM, Adil Merzolv.

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Rohan V

You’re welcome, Sharon Ford. I’m glad to hear that!

Rohan V Community Team at Wrike Wrike Product Manager Wrike Discover で Wrike のエキスパートになろう

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Nathan Black

(編集済み )

The team at OnePager has also not heard from our account manager -- nor can the chatbot identify this person -- and we need to speak to him or her ASAP. Thank you.

ETA: Cynthia just reached out and got us sorted. Thanks for the quick response!

 

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Lisa

Great to hear Nathan Black 🙂 Please let us know if you need help with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Wrike DiscoverでWrikeの専門家になりましょう

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