E-mail engine is reassing tasks with "RE" subject and not only with "FWD"
Here in our company we very often add the task email address in the "CC" field and the e-mail address of the users that doesn't access Wrike in the "TO" field, so that we can update the task and at the same time keep the users that doesn't use Wrike informed with the last news. But it has reassigned the task to all users in "TO" field. How can we avoid it?
Hi there Jairo! I tried to reproduce the described scenario but wasn't able to - an email address that is not a part of my Wrike account wasn't added to the assignee field even though I've included it in the "TO" field of my email.
To answer your question, we would need more details. I've opened a support case #531829 for you and asked for the necessary information. I'll be looking forward to your reply in the ticket!