Cant access Workspace, Subscription page is blank

Hi Laurence, thanks for reaching out! Looks like an old expired trial version (enabled a year ago) is causing this - I'm sending the info over to our Support Team, who will help with re-enabling a trial account for you. Look out for an email from the team! :)

Anastasia, I have a same issue while I am switch back to free version. Would you help me by the account davy.qian@joyetech.com

thank you very much!

@Davy, thanks for commenting here! You're right, seems like you're experiencing the same situation here. I'm opening up a Support ticket for you too, so that the team could help with this. :)

Anastasia, me too. alex@asdg.com.ua
from other members team accounts my account is visible - but while loging in I have a new commer tennis player account

Hi Aleksandr, thanks for commenting here! I noticed that you've just deleted the account with the expired trial, so there should be no problems with accessing the other account now. Please let me know if you have any further questions about this!

deleted - but it always while login - pushs me to the newcomer account with tennis) and no way out)

I cannot access my dashboard or the shared dashboard - I get the error "It looks like the corresponded folder has been deleted or you have no access to it" - I had a trial that I deleted and jumped onto my managers trial instead. HELP! My email is marie.fougner@xref.global and my managers is laura.johnson@xref.gobal

@Aleksandr, добрый вечер! :) I can see that you're currently a member of one account, and the tennis player icon you're referring to is the profile picture. You can update this on your Profile page. Let me know if you have any other questions, I'll be happy to answer them or open up a Support ticket to help out. 

@Marie, thanks for reaching out! It sounds like you're trying to access a link to a location from your previous account, or a location which hasn't been shared with you in your manager's account. Could you please ask your team to make sure that the required Folders have been shared with you, and let me know how that goes? Looking forward to hearing from you!

@Anastaria - I have the same problem as reported by Laurence on April 10. Can you please instruct me how to solve this issue? Many thanks

Hi Uwe, I'm jumping in for Anastasia here. We went ahead and restarted your trial so you should be able to log in and use the Workspace now. Let me know if there's anything else we can help with :)

Thanks a lot. It is working fine now.

Fantastic!