Request Status Update Notification
Not only should the "Request Status Update" send an email, but there should also be a notification in the Wrike Inbox.
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Hey Sarah Abell, thank you for the suggestion! It's been passed on to our Product team.
and it would make sense to generate an entry in the task history, which and when the request was made
Thank you for weighing in, Jürgen Krug!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Did this function disappear? I had the ability to use it last month and this month is it no longer available for me.
This is also no longer a menu item on any of my tasks, too. A colleague in the same workspace reports the same issue.
Hi Vanessa Shamon, Jessica Kim, we're checking this out for you now. As soon as we have an update we'll be back in touch, thanks 👍
Elaine Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices
Elaine Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices
Thanks! Here is what I see on my end, I didn't realize I could attach a photo so here it is :)
Thanks, Elaine! Vanessa, Wrike Support replied to my similar inquiry and said that they'd disabled the feature:
"The 'request status update' feature was completely removed recently as it had very low usage when looked at global usage across all accounts. You can also easily request an update by leaving a comment with an @mention in the task itself, assignees will receive an Inbox Notification and an Email Notification if they have those enabled."
Bummer. But mystery solved. FWIW, Wrike Support also suggested setting up a workflow with a time-based trigger so that tasks that founder in a status for X amount of time auto-pings the tasks' assignees (they linked to this support article on Wrike's Automation Engine).
That is a bummer, I recently discovered that option by mistake. I don't think most people knew it was there to be honest. Wish they would reactive it or give people the option to have it apart of their system if they choose to.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover