Update a users primary email address

I am an admin and I have a user that can no longer access wrike.   We have updated the domain for a number of users in the firm and his old domain can no longer access Wrike.

 

I would like to update his primary email to the new domain so he can login. 

 

Any help or guidance here.

 

Thanks

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Hugh

Hi Jeffrey, welcome to Wrike Community!

You can update a user's primary email address by accessing the User Management Chart. You can find this in your Account Management tab. For a tutorial on how to change this, follow this link.

https://help.wrike.com/hc/en-us/articles/360001871874-User-Management-Chart-Business-and-Enterprise-#edit

If you have any other questions let me know!

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Hi.

I have tried the link and there is nothing regarding changing the Primary address <sigh>.

Tommy

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Cansu

Hi Thomas McColl, I see that our Support team was in touch with you about this. Please let me know if I can help you with anything else.

Cansu Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Cansu Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

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Are there published instructions on how to update the primary email? Not seeing anything listed here or on the link that was provided by support. @...

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Thanks, Thomas. I'm interested in whether an Admin can update the primary email address on behalf of a user. We have situations where a user's domain email address has changed and because of SSO, they cannot get into their old account.

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Agree that this would be good, Jennifer. I couldn't find a way to do that - don't think it's possible but happy to be corrected!

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Hi, Also looking for a way to do this. I have a user who had a name change and their SSO email was update for Microsoft, but won't allow for Wrike login.

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Hey folks, it is possible for admins to edit the users' names and emails as described here - it's available on Business accounts and up 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Lisa, unless I am missing it, this just shows how to add a second email address and not how to change the primary?

 

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Peter Oram Hi, welcome to the Community 👋 

I can see your Support team has shared the instructions with you 👍 Please feel free to share here how the solution worked for you for everyone else reading this thread! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa, the instructions did not address our primary email issue.  To change the user's primary email, Wrike had to make the change for us.  

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