Software Bug Triage
Wondering how the community triages bugs and what workflow you use?
Thanks!
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Eric - for reporting bugs I have a Wrike request form setup.
The actual folder it goes into has a custom workflow similar to common statuses:
- new
- assigned
- resolved
- reopened
- Closed
- duplicate
Our software bugs can deal with several different teams so we have that indicated on the request form itself. Each entry tags the bug into a specific triage folder being watched by our tech partners. From there, it has a very similar WF to what Peter has here.
@Michael & Peter, great advice and insight!
@Eric - has this been helpful for you - any further questions? 🙂